Customers expect a smarter and more personal experience. With UtilliCX, utilities can now deliver.
UtilliCX enables utilities to provide customers with access to meaningful information across all of their devices, any time of day. With event driven alerts, notifications, and reports, utilities can educate and influence customer behavior, while allowing customers to chose how they engage with their utility. Built-in automation helps drive improvements in customer service and operational efficiency by reducing bottlenecks and avoiding mistakes. UtilliCX helps reduce operating costs and extend the life of existing technology investments, without costly changes or upgrades to the existing systems.
We are a forward-thinking company and a globally diverse team passionate about delivering change to a traditional industry. Our team of experienced software developers and innovators are focused on creating industry-leading products. Using these products, utility decision makers are empowered to address two major pain points – customer service and behavioral change. By making software simple, we have created a suite of solutions that make customers lives easier, drive increased satisfaction and engagement while building loyalty.
Read about the latest Utilli news, including product launches, initiatives and announcements. Included are our expert insights into the utility industry and how we are developing solutions to improve the bottom line for decision makers everywhere.
With technology changing in the energy marketplace, customer experience is becoming a key component in the utility industry. Utilities are facing greater competition stemming from distributed generation and smart grid….read more