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It’s Time To Take Charge With UtilliCX

Customers expect a smarter and more personal experience. With UtilliCX, utilities can now deliver.

[   The Best Customer Experiences Start With UtilliCX   ]

UtilliCX enables utilities to provide customers with access to meaningful information across all of their devices, any time of day. With event driven alerts, notifications, and reports, utilities can educate and influence customer behavior, while allowing customers to chose how they engage with their utility. Built-in automation helps drive improvements in customer service and operational efficiency by reducing bottlenecks and avoiding mistakes. UtilliCX helps reduce operating costs and extend the life of existing technology investments, without costly changes or upgrades to the existing systems.

  • Multi-Channel Interactions

    Available 24x7 via Web, Mobile, SMS, ChatBot, Email, and IVR channels give customers the flexibility to choose how and when they want to interact with the utility.

  • Secure & PCI Compliant

    Multi-layered approach to security including infrastructure, application and data protection

  • Robust Communications Engine

    Event-driven and ad-hoc communications provide customers with valuable information to help manage their accounts and expectations.

  • Real-Time Integrations

    Communicating with utility systems in real-time provides up-to-date and accurate information to cut down on frustration and confusion.

  • User-Friendly Design

    Convenient and easy-to-use tools make viewing information and submitting requests easy, from any device, anywhere, and any time.
    • With robust out-of-the-box functionality, the UtilliCX platform helps utilities deliver an improved customer experience, increase process efficiency, gain in-depth insight, and lower the cost-to-serve.

Ready to Take Charge?

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[   Our Story   ]

We are a forward-thinking company and a globally diverse team passionate about delivering change to a traditional industry. Our team of experienced software developers and innovators are focused on creating industry-leading products. Using these products, utility decision makers are empowered to address two major pain points – customer service and behavioral change. By making software simple, we have created a suite of solutions that make customers lives easier, drive increased satisfaction and engagement while building loyalty.

The Utilli platform offers services to our 70,000+ customers, such as mobile payment and the ability to manage consumption behaviors. The ease of implementation and a tailored approach to solution building makes the Utilli platform a critical component of improving customer services and streamlining our toughest business challenges.
Rafiu Ighile, Deputy Director at Howard County Department of Finance

[   Latest News   ]

Read about the latest Utilli news, including product launches, initiatives and announcements. Included are our expert insights into the utility industry and how we are developing solutions to improve the bottom line for decision makers everywhere.

How Utilities Can Engage and Retain More Customers In a Shifting Marketplace

With technology changing in the energy marketplace, customer experience is becoming a key component in the utility industry.  Utilities are facing greater competition stemming from distributed generation and smart grid….

read more

Utilli launches new website

Welcome to the new Utilli.com. Please check back soon for more news and updates. If you have any questions, please contact us at info@utilli.com to learn more.

read more

[   Let’s Talk   ]

We’re ready to help! Please contact us using your preferred method below. We look forward to learning how we can help you take charge of your customer relationships.

7500 Old Georgetown Rd
Suite 602
Bethesda, Maryland 20814
Telephone
(301) 760-7760
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