[ The Best Customer Experiences Start With UtilliCX ]
UtilliCX enables utilities to provide customers with access to meaningful information across all of their devices, any time of day. With event driven alerts, notifications, and reports, utilities can educate and influence customer behavior, while allowing customers to chose how they engage with their utility. Built-in automation helps drive improvements in customer service and operational efficiency by reducing bottlenecks and avoiding mistakes. UtilliCX helps reduce operating costs and extend the life of existing technology investments, without costly changes or upgrades to the existing systems.
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Multi-Channel Interactions
Available 24x7 via Web, Mobile, SMS, ChatBot, Email, and IVR channels give customers the flexibility to choose how and when they want to interact with the utility. -
Secure & PCI Compliant
Multi-layered approach to security including infrastructure, application and data protection -
Robust Communications Engine
Event-driven and ad-hoc communications provide customers with valuable information to help manage their accounts and expectations. -
Real-Time Integrations
Communicating with utility systems in real-time provides up-to-date and accurate information to cut down on frustration and confusion. -
User-Friendly Design
Convenient and easy-to-use tools make viewing information and submitting requests easy, from any device, anywhere, and any time.
With robust out-of-the-box functionality, the UtilliCX platform helps utilities deliver an improved customer experience, increase process efficiency, gain in-depth insight, and lower the cost-to-serve.
